Privacy Policy

Aquatic Bliss Privacy Policy

1. Who We Are

Aquatic Bliss is the data controller responsible for your personal data.

Contact details:

Aquatic Bliss
Email: support@aquaticbliss.uk
Website: Aquaticbliss.uk
Business Address:
6 The Suttons
St Leonards on sea
East Sussex
TN38 9RA
United Kingdom

2. What Data We Collect

We may collect, use, store, and process the following personal data:

• name;
• billing address;
• delivery address;
• email address;
• telephone number;
• order and transaction details;
• communications sent to us by email, contact form, or social media;
• technical information such as IP address, browser type, and device information;
• website usage data collected through cookies and analytics tools where applicable.

3. How We Collect Your Data

We may collect your data when you:

• place an order through our website;
• contact us with an enquiry;
• subscribe to updates or marketing communications;
• browse or interact with our website;
• communicate with us through social media or other platforms.

4. How We Use Your Data

We may use your personal data to:

• process and fulfil your orders;
• manage payments and deliveries;
• communicate with you about your order or enquiry;
• provide customer service and support;
• keep business, tax, and accounting records;
• improve our website, products, and services;
• protect our business against fraud or misuse;
• send marketing communications where you have agreed to receive them or where otherwise permitted by law.

5. Lawful Bases for Processing

We process your personal data under one or more of the following lawful bases:

• Contract – where processing is necessary to fulfil your order or respond to your request before entering into a contract;
• Legal obligation – where we are required to keep records or comply with legal duties;
• Legitimate interests – where processing is necessary for the running, protection, and improvement of our business;
• Consent – where you have given clear permission, for example for certain marketing communications or non-essential cookies.

6. Sharing Your Data

We may share your personal data with trusted third parties where necessary for the operation of our business, including:

• payment providers;
• delivery couriers;
• website hosting and maintenance providers;
• e-commerce and software service providers;
• professional advisers such as accountants or legal advisers;
• government bodies or regulators where required by law.

We only share data where reasonably necessary and appropriate.

7. Payment Information

Payments are processed securely through third-party payment providers. We do not store full card details on our website or systems unless expressly stated otherwise.

8. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, and record-keeping obligations.

9. Marketing Communications

If you subscribe to marketing communications, we may send you updates, offers, or news about Aquatic Bliss.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

10. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience.

Some cookies may be essential for the operation of the site, while others may be optional. Where required, you will be given the option to manage cookie preferences.

11. Your Rights

Depending on your location and applicable data protection law, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data in certain circumstances;
• request restriction of processing in certain circumstances;
• object to processing where applicable;
• request transfer of your data where applicable;
• withdraw consent where processing is based on consent.

12. Data Security

We take reasonable steps to protect your personal data from unauthorised access, misuse, loss, or disclosure. However, no website or online transmission can ever be guaranteed completely secure.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.

14. Children’s Privacy

Our website and services are not intended for children without parental or guardian involvement. We do not knowingly collect personal data from children where this would be unlawful.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

16. Contact & Complaints

If you have any questions about this Privacy Policy or how your data is handled, please contact us.

If you are unhappy with how your personal data has been handled, you may also have the right to complain to the relevant data protection authority.